Frequently Asked Questions

Learn how eSim works and whether it’s the right fit for your device and trip.

An eSIM is a built-in digital SIM. With eSIMWander, you stay connected without changing physical cards—ideal for travelers.
Most modern smartphones support eSIM, including iPhones (XR and newer), Google Pixels, and many Samsung Galaxy models. You can confirm compatibility in your phone’s settings by checking our “How it works” page.
Right after you place your order, we’ll send your eSIM details and QR code to your email—usually within a few minutes.
Yes. Most devices support using a physical SIM and an eSIM at the same time, so you can keep your regular number for calls and use the eSIM for data.
Yes. You can share your connection with other devices by turning on your phone’s personal hotspot.
Our eSIMs are for data use only. You won’t get a local number, but you can use apps like WhatsApp, iMessage, or Zoom to call or message over data.
Your eSIM will connect to all local telephone networks connected by our partners.
Yes! Our eSim cards provide access to TikTok and ChatGPT.

All you need to know to get connected quickly and easily while abroad.

After receiving your QR code:
1. Open your phone settings.
2. Go to “Cellular” (iOS) or “SIM manager” (Android).
3. Select “Add eSIM” or “Add mobile plan.”
4. Scan the QR code while connected to Wi-Fi.
Once installed, name the plan for easy reference. It will only activate when you're in the destination country and have enabled roaming.
We recommend installing it before your trip so you’re connected as soon as you land.
Yes. Once you’re at your destination, enable data roaming for the eSIM plan to connect to local networks.
Your plan begins when your eSIM connects to a supported local network.
You can monitor data usage in your device’s settings. Most phones display data consumption by mobile plan.
When your plan’s data or time limit is used up, the connection will stop. You can simply purchase another eSIM plan to stay connected.
In rare cases, local carriers may temporarily limit speeds, but they’re usually brief and still support streaming and browsing.
You don’t need to delete it—once your plan ends, the eSIM simply becomes inactive.

Need assistance? We’re here to make things easy.

Don’t worry! Just reach out to us at esimly.wander@gmail.com. We’ll quickly resend your QR code so you can reinstall the plan.
You may qualify for a refund if:
- Your phone isn’t eSIM compatible.
- You canceled your trip and haven’t used the plan.
- You experienced technical issues we couldn’t resolve.
Refunds are processed to your original payment method within 5–10 business days.